During the most impactful stages of a major construction and remediation project, Consensus established and staffed a full-time community relations office. The site was a 157-acre former landfill in Carson, adjacent to the I-405 freeway, a residential community of mobile home parks, and single family homes. The site was being prepared for development using a technology known as Deep Dynamic Compaction (DDC), the process of compacting soil and underlying waste by dropping a heavy weight from a rig, causing significant noise and vibration impacts to neighbors. Consensus reduced anxiety among neighboring residents with an onsite liaison who proactively addressed issues and immediately responded to incoming calls or questions, identifying and resolving issues before they escalated.

Consensus implemented a construction relations program for Playa Vista’s $100 million traffic mitigation program. Designed to be a mixed-use, live-work community, the project in West Los Angeles is surrounded by mature residential neighborhoods and wetlands. The traffic mitigation program included dozens of road widening, intersection improvements, and traffic circulation improvements throughout the area. Consensus utilizes multiple channels to inform and engage stakeholders in affected areas. In addition, Consensus worked proactively with residents and businesses to minimize the impacts of construction and resolve any issues before they escalated. The program included multilingual materials, a project hotline, website, direct mailings, community and business walks, signage, community meetings and elected official briefings.